Cleaning machine maintenance

Key to the new offering is the inclusion of non-Hako equipment in a new range of contract options that have been designed to help customers extend the operating life of their machines, reduce downtime and minimise the risk of unexpected breakdowns and associated repair costs.

Heading the restructure is Andy Harling, UK service manager at Hako, who explained that the move was the result of changes in important markets such as facilities management, warehousing and logistics and the municipal sector.

"For most organisations in both the public and private sector, cost reduction has been a priority for some time, but now there is also increasing pressure on people's time and overall efficiency," he said.

"For larger organisations with a mixed fleet of cleaning machines, organising service schedules and managing breakdown assistance can be a time-consuming process, so by offering a ‘one-stop-shop' we can help them operate more efficiently."

The new ‘Rainbow' servicing offer is based around three levels of support: Bronze, Gold and Platinum. All three packages deliver regular servicing whilst the Gold package includes full contract maintenance and Platinum consumables such as pads, brushes and squeegees.

Contracts are delivered through Hako's team of strategically located, fully qualified engineers, supported by two regional managers and a team of three administrators based at the company's Northampton headquarters.